PRIVACY POLICY

Effective Date: 07/02/2025

At Royal Rose Candles, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make purchases from our online store.

By using our website or making a purchase, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

Personal Identification Information: Name, email address, shipping address, billing address, phone number.
Payment Information: Credit card details, PayPal account information, or other payment methods used to complete transactions.
Website Usage Data: We collect information such as your IP address, browser type, operating system, and browsing activity on our site (via cookies and tracking technologies).
Communication Data: Any information you provide us when contacting us via email, phone, or social media.

2. How We Use Your Information

We may use the information we collect for the following purposes:

Processing Orders: To fulfill your purchase orders, manage your account, and deliver products to your specified address.
Customer Support: To provide assistance, respond to inquiries, and improve customer service.
Marketing: With your consent, we may use your email address to send promotional offers, updates, newsletters, or other information related to our products. You can opt-out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
Improving Our Website: To understand how our website is used, improve the user experience, and fix any technical issues.
Legal Compliance: To comply with legal obligations or defend against legal claims.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information. These include:

Encryption: Sensitive data, such as credit card information, is encrypted using SSL (Secure Sockets Layer) technology during transmission.
Access Control: Only authorized personnel have access to your personal data.
Secure Servers: Our servers are maintained in secure environments with appropriate safeguards.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and improve the functionality of our website. A cookie is a small file stored on your device that collects information like your preferences and usage patterns.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to fulfill the following:

Payment Processors: To process your payments securely.
Shipping Providers: To deliver your orders.
Marketing Platforms: To send promotional materials if you have opted-in for marketing communications.

We require these third parties to protect your personal data and use it only for the specific purpose of providing the services they were hired to perform.

6. Your Rights and Choices

As a user, you have the right to:

Access: Request access to the personal data we hold about you.
Correct: Update or correct your personal data if it is inaccurate.
Delete: Request the deletion of your personal data (subject to certain legal limitations).
Opt-out of Marketing: You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
Cookies: You can manage cookie preferences through your browser settings.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date of the update will be indicated at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.